Invoices and receipts
Filters outstanding and paid invoices, shows parcel charges and provides downloadable invoices or paid receipts.
All technology
Customer & business portal
Core platform
Give customers a useful account after they leave the store.
The relationship should not end when the parcel is handed over. The Megway customer and business portal gives approved users a secure place to find their account activity, complete payments and return to the store’s services without starting again.
Counter service with digital aftercare
Invoices, payments, parcel history, tracking, support and enabled account tools remain available after the visit.
portal.megwayparcels.co.uk
Customer portal
Business account
Invoices & payments
Outstanding and paid history
My parcels
Labels, references and tracking
Support
Cases, messages and documents
Enabled services
Mailbox, fulfilment or file tools
Current
Based on the working platform
Connected
Part of one store operating system
Controlled
Core platform
How the workflow operates
A clear route through the work.
The platform turns a multi-step store task into a sequence the team can follow and record.
- 01
Sign into the account
The portal presents the modules enabled for that customer, business or fulfilment profile.
- 02
Review account activity
Find current invoices, parcel records, orders, mailbox details and service updates.
- 03
Complete the next action
Pay an invoice, download a document, track a parcel, upload a file or raise a support case.
- 04
Stay connected to the store
Messages, notifications and records give both sides the same context for follow-up.
What the software can do
Capabilities already represented in the platform.
These are specific functions found in the current Megway software. Availability still follows the approved store setup, account permissions and service scope.
Secure online payments
Lets customers pay eligible invoices online through Stripe without Megway storing full card details.
Parcel history
Supports search, status filters, tracking links, multiple tracking numbers and downloadable labels where available.
Support tickets
Allows customers to raise and follow cases, add notes and provide requested documents.
Notifications and messages
Keeps account activity and store communication visible inside the portal.
Permission-based modules
Shows booking, mailbox, fulfilment, files, rewards and other tools only when enabled for the account.
Why it matters in a store
Software with an operational purpose.
01
Fewer routine phone calls
Customers can check common information without waiting for the store to reopen.
02
A more professional business account
Invoices, parcel records and support live in a branded environment rather than scattered emails.
03
Better continuity
The customer and the store can refer to the same parcel, invoice or ticket record.
Part of a wider system
This capability does not sit in isolation.
Shared records
Relevant customer, parcel and operating information stays connected across modules.
Permission based
Staff and customers see only the tools their role and account allow.
Operationally controlled
Sensitive functions and financial data remain restricted to authorised users.
Explore the full opportunity
Discuss the software alongside the store model.
The opportunity conversation covers the platform, training, configured services and the proposed location—not software in isolation.